Shipping policy

Shipping Policy

Free Shipping

We're pleased to offer free shipping on all orders! Shipping costs are already included in our product prices, so what you see is what you pay - no surprises at checkout.

Processing Time

All products are made to order through our print-on-demand partner. Orders are typically processed and shipped within 2-7 business days after purchase, depending on the product type and current production volume. You will receive a tracking number via email once your order ships. 

Delivery Times

We ship worldwide. Delivery times vary by destination:

  • United States: 4-7 business days after production
  • Canada: 5-10 business days after production
  • Europe: 5-12 business days after production
  • Australia & New Zealand: 7-20 business days after production
  • Rest of World: 10-21 business days after production

Please note: Delivery times are estimates and may be affected by customs processing, holidays, or carrier delays beyond our control. Processing and delivery times typically increase during holidays.

International Orders

We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our product prices and must be paid by the recipient upon delivery.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can monitor your shipment's progress through the carrier's website.

Shipping Address

Please ensure your shipping address is correct before completing your purchase. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. Address changes may not be possible once production has begun.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and photos (if damaged). We'll work with you to resolve the issue.

Questions?

For specific questions about shipping to your location or your order status, please contact us at whisperwillowst@gmail.com.